We are committed to helping you find the right equipment to win. Please review our return and refund guidelines for all gear purchased at stickspeed.store.
- Return Eligibility: Items may be returned or exchanged within 7 days of delivery if they are found to be defective or damaged upon arrival.
- Condition of Items: For safety and hygiene, all equipment must be returned in its original, unused, and pristine condition, with all original tags, protective packaging, and manuals intact.
- Reporting Issues: Please inspect your gear immediately upon delivery. Any manufacturing defects must be reported within 24 hours, accompanied by photographic or video evidence.
- Process: Contact our support team with your order number. Once our team verifies the product condition, we will provide instructions for the return or exchange.
- Refunds: Approved refunds are processed within 10-15 working days via your original payment method (Bank Transfer, EasyPaisa, or Store Credit).
- Non-Returnable Items: Any item that has been used, taped, cut, or shows clear signs of wear on the ice is strictly non-returnable.